How Can We Help You Today?

For standard delivery within mainland Singapore, you can generally expect your gift to arrive within 2-3 business days from the date your order is confirmed and processed. We strive to dispatch orders swiftly. If you need your gift sooner for a specific occasion, express delivery options might be available for certain items and locations; please check the delivery options presented during the checkout process for the most accurate estimate for your specific order. We also offer tracking so you can monitor your package's journey.

We understand that sometimes plans change. If you need to modify or cancel your order, please contact our customer support team immediately after placing it. Changes or cancellations are only possible within a very short timeframe after your order is confirmed – typically within 1-2 hours – and only if your order has not yet been processed for packaging or dispatch. Due to our efficient processing system, once an order enters the shipping phase, we are unable to make changes or cancellations. Please call us directly at +65 6876 5432 for the fastest assistance with this type of request.

To make your shopping experience as convenient as possible, Nova Gifts SG accepts a wide range of secure payment methods. We welcome major credit cards including Visa, Mastercard, and American Express. You can also choose to pay using PayPal for a fast and secure online transaction. For certain transactions or corporate orders, bank transfers may be arranged. All available payment options for your order will be clearly displayed during the checkout process.

Keeping track of your special delivery is easy. Once your order has been fully processed and dispatched from our warehouse, you will receive a shipping confirmation email. This email will contain a unique tracking number and a direct link to the courier's tracking page. Simply click on the link or enter the tracking number on the courier's website to get real-time updates on the status and location of your package until it reaches its destination.

We want you and your recipient to be completely happy with your purchase from Nova Gifts SG. If for any reason you need to return an item, we accept returns for unused and unopened products within 14 days of the delivery date. Please note that certain items, such as personalized gifts, perishable goods, or items marked as final sale, are generally non-returnable. To initiate a return, please refer to our full detailed Return Policy available in the Resources section or contact our support team. We aim to make the return process as straightforward as possible.